Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and PickPostAI("we", "us", or "our"), governing your access to and use of the PickPostAI platform, website at pickpostai.com, and all related services (collectively, the "Service").

By creating an account, clicking "I Agree", or otherwise accessing or using the Service, you confirm that you are at least 18 years old, have the legal authority to enter into this agreement, and agree to be bound by these Terms and our Privacy Policy.

If you are using the Service on behalf of a company or organisation, you represent and warrant that you have the authority to bind that entity to these Terms.

PickPostAI is a software-as-a-service (SaaS) platform that enables eCommerce merchants to automate their social media marketing. The Service includes:

• Connecting eCommerce stores (WooCommerce, Shopify, BigCommerce, Wix, Squarespace) via their native APIs to sync product catalogues
• AI-powered generation of social media captions, hashtags, and post copy using third-party large language model providers
• Automated and scheduled publishing of posts to Facebook Pages and Instagram Business/Creator accounts
• A content calendar, post queue management, and publishing logs
• Team collaboration features with role-based access control
• Analytics and reporting on published content performance

We reserve the right to modify, add, or remove features at any time. Material changes will be communicated in advance where reasonably practicable.

3.1 Registration

You must register for an account to use the Service. You agree to provide accurate, current, and complete information during registration and to keep that information updated.

3.2 Account Security

You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. You must notify us immediately at legal@pickpostai.com if you suspect unauthorised access.

We will never ask for your password via email or chat. Do not share your credentials with third parties.

3.3 One Account Per User

Each individual user may maintain only one account. Organisations may invite multiple users under a single organisation account in accordance with their plan limits.

3.4 Account Eligibility

The Service is intended for business use by merchants operating eCommerce stores. Use of the Service for any purpose other than legitimate business social media marketing is not permitted.

4.1 Plans & Pricing

PickPostAI offers paid subscription plans (Starter, Pro, Agency) billed on a monthly or annual basis. Current pricing is displayed on our Pricing page. All prices are in US dollars unless stated otherwise.

4.2 Free Trial

We may offer a free trial period. At the end of the trial, your account will automatically transition to a paid plan unless you cancel beforehand. No charge is made during the trial period.

4.3 Billing Cycle

Subscriptions are billed in advance on a recurring basis (monthly or annually). Your billing date is set on the date you first subscribed. Payments are processed by our payment provider, Paddle.

4.4 Payment Failure

If a payment fails, we will attempt to retry the charge. If payment is not received within 7 days of the due date, your account may be downgraded or suspended until the outstanding balance is settled.

4.5 Plan Changes

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately (prorated). Downgrades take effect at the start of your next billing cycle.

4.6 Taxes

Prices shown exclude applicable taxes (VAT, GST, sales tax). Tax amounts are calculated at checkout by Paddle based on your location and added to your invoice.

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Post content that is defamatory, obscene, hateful, or discriminatory
• Infringe the intellectual property rights of others
• Spam, phish, or send unsolicited commercial communications
• Impersonate any person or entity or misrepresent your affiliation
• Attempt to gain unauthorised access to any system or network
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated tools to scrape or harvest data from the Service
• Interfere with or disrupt the integrity or performance of the Service
• Circumvent rate limits, usage quotas, or access controls
• Resell or sublicense access to the Service without written permission
• Violate Meta's Platform Terms, WhatsApp Business Policy, or any connected platform's terms

We reserve the right to suspend or terminate accounts that violate this policy without prior notice.

6.1 Nature of AI Content

PickPostAI uses third-party AI services (including OpenAI and/or Anthropic) to generate social media captions and post copy based on your product data. AI-generated content is produced automatically and may occasionally contain inaccuracies, errors, or content that does not reflect your brand voice.

6.2 Your Responsibility

You are solely responsible for reviewing, approving, and publishing all AI-generated content. By scheduling or publishing content, you confirm it complies with all applicable laws, platform policies, and your own brand guidelines.

6.3 No Guarantee of Performance

We do not guarantee that AI-generated content will achieve any particular level of engagement, reach, or commercial outcome. Social media performance depends on many factors outside our control.

6.4 Content Ownership

You retain ownership of the input data (product information) you provide. AI-generated output content created using your data and published under your accounts is owned by you, subject to any restrictions imposed by the relevant AI provider's terms.

7.1 Connected Platforms

The Service integrates with eCommerce platforms (WooCommerce, Shopify, BigCommerce, Wix, Squarespace) and social media networks (Meta — Facebook & Instagram). Your use of these integrations is also subject to the respective platform's own terms and policies.

7.2 Credential Storage

When you connect a store or social account, we store the necessary API credentials or OAuth tokens. These are encrypted at rest. You authorise us to use these credentials solely to provide the Service on your behalf.

7.3 Third-Party Service Changes

Third-party platforms may change or revoke their APIs without notice, which may affect functionality.PickPostAI is not liable for service interruptions caused by third-party platform changes, outages, or policy modifications.

7.4 Meta Platform Compliance

Publishing to Facebook and Instagram is governed by Meta's Platform Terms and Community Standards. You agree to use the publishing features only in compliance with Meta's policies. PickPostAI may be required to suspend publishing access if Meta restricts or revokes our API access.

8.1 Our Intellectual Property

The Service, including its software, design, logos, trademarks, and content, is owned by or licensed to PickPostAI and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

8.2 Your Content

You retain all intellectual property rights in the content you provide (product data, images, descriptions). By uploading content to the Service, you grant PickPostAI a limited, non-exclusive, royalty-free licence to store, process, and transmit that content solely to provide the Service.

8.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant PickPostAI a perpetual, irrevocable, royalty-free right to use that feedback for any purpose without compensation to you.

You are responsible for:

• Ensuring all product data, images, and pricing information you sync is accurate and up to date
• Reviewing AI-generated content before it is published to your social media accounts
• Complying with all applicable advertising standards, consumer protection laws, and platform-specific rules
• Maintaining valid connected accounts on Meta and your eCommerce platform
• Promptly disconnecting integrations if your store or social account credentials change
• Notifying us of any security incidents involving your PickPostAI account
• Ensuring your use of the Service does not violate any third-party agreements you are party to

Your privacy is important to us. Our Privacy Policy explains how we collect, use, store, and protect your personal data and forms part of these Terms by reference.

By using the Service, you consent to the data practices described in our Privacy Policy. Key points:

• Store API credentials and OAuth tokens are encrypted at rest using AES-256-GCM
• Passwords are hashed using bcrypt and never stored in plain text
• Product data is shared with third-party AI providers only for content generation
• We do not sell your personal data to third parties
• You may request deletion of your data at any time

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PICKPOSTAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

11.3 Cap on Liability

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

11.4 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability is limited to the fullest extent permitted by applicable law.

We aim to provide a reliable service but do not guarantee 100% uptime. The Service may be temporarily unavailable due to:

• Scheduled maintenance (announced in advance where possible)
• Unplanned outages or infrastructure failures
• Third-party provider outages (Meta API, Shopify API, OpenAI, etc.)
• Force majeure events beyond our reasonable control

We will make reasonable efforts to notify users of planned maintenance and to restore the Service as quickly as possible following any interruption.

13.1 Termination by You

You may cancel your subscription and close your account at any time from the Settings page or by contacting us. Cancellation takes effect at the end of your current billing period.

13.2 Termination by Us

We may suspend or terminate your account immediately and without notice if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay subscription fees after a grace period
• Engage in fraudulent or illegal activity
• Abuse the Service in a way that impacts other users

13.3 Effect of Termination

Upon termination, your access to the Service will cease. We will retain your data for 30 days after termination, during which time you may export it on request. After 30 days, data is permanently deleted.

14.1 General Policy

All subscription fees are non-refundable except as set out below or as required by applicable law. We do not provide refunds for partial billing periods.

14.2 Exceptional Circumstances

We will issue a refund at our discretion if:

• You were charged in error (e.g. duplicate charge)
• A major service failure prevented you from using the Service for more than 72 consecutive hours
• You cancelled within 48 hours of your initial paid subscription (new customers only)

14.3 How to Request a Refund

To request a refund, email legal@pickpostai.com within 14 days of the charge, with your account email and a description of the issue.

We reserve the right to modify these Terms at any time. When we do, we will:

• Update the "Last updated" date at the top of this page
• Notify you by email and/or an in-app banner for material changes
• Provide at least 14 days notice before material changes take effect

Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use and cancel your account.

If you have questions about these Terms, please contact us: