Refund Policy

This Refund Policy ("Policy") applies to all subscription plans purchased through PickPostAI("we", "us", or "our"), accessible at pickpostai.com. It forms part of our Terms of Service.

PickPostAI is a software-as-a-service (SaaS) platform. Because we deliver digital services — including AI-generated content, automated social media publishing, and eCommerce integrations — our refund policy reflects the nature of digital service delivery where value is consumed immediately upon use.

By subscribing to PickPostAI, you acknowledge that you have read and agree to this Refund Policy.

PickPostAI operates on a recurring subscription model. When you subscribe to a plan:

• You are granted access to the platform and all features included in your chosen plan for a defined billing period (monthly or annual).
• Your subscription fee covers platform access, AI content generation capacity, automated publishing infrastructure, storage, and ongoing product development.
• The service begins immediately upon payment, and digital value (AI credits, publishing capacity, integrations) is made available instantly.
• Because the service is delivered digitally and consumption begins immediately, subscriptions are generally non-refundable once a billing period has commenced.

PickPostAI may offer a free trial period to new users. During the free trial:

Refunds are granted only in the following specific circumstances:

All refund requests outside the above criteria are reviewed at our sole discretion. Eligibility determination is final.

The following are explicitly not eligible for refunds:

6.1 How to Cancel

You may cancel your subscription at any time by navigating to Settings → Billing → Cancel Subscription within your dashboard, or by contacting us at billing@pickpostai.com.

6.2 Effect of Cancellation

Cancellation stops future billing. Your access to the platform continues until the end of the current paid billing period. After that, your account will be downgraded to a read-only state. No further charges will be made.

6.3 Data After Cancellation

Your data (products, posts, content, settings) is retained for 30 days after cancellation, during which you may reactivate your subscription or request a data export. After 30 days, data is permanently deleted and cannot be recovered.

Understanding how billing works helps you avoid unexpected charges:

PickPostAI does not offer partial or prorated refunds for unused portions of a subscription period. This includes:

• Cancelling partway through a monthly billing cycle
• Switching from an annual plan to a monthly plan mid-cycle
• Reducing the number of users or connected stores mid-cycle
• Periods during which you did not actively use the platform

When you upgrade your plan mid-cycle, the price difference is prorated and charged immediately. Downgrades take effect at the start of the next billing cycle with no partial refund for the current period.

We strongly encourage you to contact us before initiating a chargeback or payment dispute with your bank. Most billing issues can be resolved quickly by emailing billing@pickpostai.com.

9.1 Consequences of Chargebacks

If you file a chargeback without first contacting us, we reserve the right to:

• Immediately suspend or terminate your account pending investigation
• Contest the chargeback with supporting transaction and access records
• Permanently ban the account from future use of the Service
• Refer repeated or fraudulent chargeback cases to our payment provider and relevant authorities

9.2 Legitimate Disputes

If you believe a charge is genuinely fraudulent (i.e. you did not authorise the subscription), contact us immediately. We will investigate and, if confirmed, issue a full refund and secure your account without requiring a chargeback.

Generating AI content consumes compute resources and incurs real costs from third-party AI providers (OpenAI, Anthropic). As a result:

PickPostAI integrates with third-party platforms including Meta (Facebook & Instagram), eCommerce platforms, and AI providers. These third parties operate independently and have their own pricing, policies, and terms:

• PickPostAI subscription fees do not cover any costs charged directly by third-party platforms to you.
• Shopify, WooCommerce, BigCommerce, Wix, or Squarespace subscription costs are separate and non-refundable through PickPostAI.
• Meta advertising costs or boosted post spend are entirely separate from PickPostAI subscription fees.
• If a third-party platform changes its API terms and disrupts PickPostAI functionality, this does not entitle you to a refund.
• We are not responsible for costs incurred from third-party services as a result of using PickPostAI.

To request a refund, follow these steps:

Once a refund is approved:

Total time from request to bank credit is typically 5–20 business days. If you have not received your refund after 20 business days, contact us with your refund reference number.

We understand that exceptional situations arise. At our sole discretion, we may grant goodwill refunds or account credits in cases such as:

• Serious personal or medical emergencies documented and communicated promptly
• Critical platform bugs that rendered the core service non-functional for an extended period
• Significant miscommunication regarding plan features at the time of purchase
• Long-standing customers (12+ months) experiencing a billing issue for the first time

Goodwill refunds or credits are offered at the complete discretion of PickPostAI and do not constitute an obligation or precedent for future cases. Account credits are applied to your next billing cycle and are non-transferable.

We reserve the right to update this Refund Policy at any time. When changes are made:

• The "Last updated" date at the top of this page will be revised
• Material changes will be communicated by email at least 14 days before they take effect
• Continued use of the Service after changes take effect constitutes acceptance

The refund policy in effect at the time of your charge governs that transaction. Updated policies apply to charges made after the effective date of the change.

For all billing and refund enquiries, please contact us: